Privacy Policy

Narrative Purpose Ltd. Privacy Policy

 

Your privacy is incredibly important to us.

 

This privacy notice provides you with details of how we collect and process your personal data through your use of our site www.louisethompsoncoaching.com 

 

Narrative Purpose Ltd. is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice). 

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You can contact us at:

louise@louisethompsoncoaching.com 

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Narrative Purpose Ltd.

 C/O Intouch Accounting Everdene House, Deansleigh Road, Bournemouth, England, BH7 7DU

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It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at louise@narrativepurpose.com

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What data do we collect about you and how do we use it?

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Personal data means any information capable of identifying an individual. It does not include anonymised data.

We may process the following categories of personal data about you:

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Communication Data - this includes any form of communication that you send to us. This could be through the contact form, Calendly scheduling tool, or email address on our website, or through other forms of messaging, including text, social media messaging, social media posting or any other communication that you send us. We process this data for the purposes of communicating with you, for record keeping, in order to serve our contractual commitments with you and for the establishment, pursuance or defence of legal claims. Our lawful ground for this processing is our legitimate interests which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.

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Data about you the customer - includes data relating to any purchases of goods and/or services such as your name, title, billing address, delivery address, email address, phone number, contact details, purchase details and your credit or debit card details. We process this data to supply the goods and/or services you have purchased and to keep records of such transactions. Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.

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User Data - includes data about how you use our website and any of our online services, as well as data that you post for publication on our website or through other online services. We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain back- ups of our website and/or databases and to enable publication and administration of our website, other online services and business. 

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Technical Data such as Cookies - includes data about your use of our website and other online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is from our analytics tracking system. We process this data to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising.  

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You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. 

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Marketing Data - includes data about your preferences in receiving marketing from us and our third parties and your communication preferences. We process this data to deliver relevant website content and advertisements to you, including our email newsletter.

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We may use various Data listed above to deliver relevant website or social media content and advertisements to you and to understand the effectiveness of the advertising we serve you. Our lawful ground for this processing is legitimate interests which is to grow our business. We may also use such data to send other marketing communications to you. Our lawful ground for this processing is either consent or legitimate interests (namely to grow our business).

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We will only use your personal data for a purpose it was collected for or a reasonably compatible purpose if necessary. For more information on this please email us at louise@narrativepurpose.com. In case we need to use your details for an unrelated new purpose we will let you know and explain the legal grounds for processing.

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We may process your personal data without your knowledge or consent where this is required or permitted by law.

We do not carry out automated decision making or any type of automated profiling.

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Collecting your personal data 

We may collect data about you when you provide the data directly to us (for example by filling in forms on our site or by sending us emails). We may automatically collect certain data from you as you use our website by using cookies and similar technologies. Please see our Technical Data policy above for more details about this.

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We may receive data from third parties such as analytics providers such as Google based outside the UK, advertising networks such as Facebook based outside the UK such as search information providers such as Google based outside the UK, providers of technical, payment and delivery services, such as data brokers or aggregators.

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We may also receive data from publicly available sources such as Companies House and the Electoral Register based inside the UK EU.

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Opting in to marketing communications 

We may process your personal data in order to send you marketing communications with your consent, and within our legitimate interests (namely to grow our business).

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Under the Privacy and Electronic Communications Regulations, we may send you marketing communications from us if (i) you made a purchase or asked for information from us about our goods or services or (ii) you agreed to receive marketing communications and in each case you have not opted out of receiving such communications since. You can opt out of receiving marketing emails from us at any time.

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Before we share your personal data with any third party for their own marketing purposes we will get your express consent.

If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, warranty registrations etc. 

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Third party sharing of personal data  

We may have to share your personal data with third parties that enable us to run our business effectively, including calendar and scheduling services, email marketing services, IT and system administration services, professional advisors including lawyers, accountants and insurers.

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We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

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We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

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Data processing outside of the UK  

We are subject to the provisions of the General Data Protection Regulations that protect your personal data. Where we transfer your data to third parties outside of the UK, we will ensure that certain safeguards are in place to ensure a similar degree of security for your personal data.

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Data retention   

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

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In some circumstances we may anonymise your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

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Your legal rights 

Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.

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You can see more about these rights at: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

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If you wish to exercise any of the rights set out above, please email us at louise@narrativepurpose.com 

If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.